Everything You Needed Was There
You had the information. You had the conversation. You had the context, the history, the read on the room. And you still got it wrong. Not because something was hidden from you. Because you were only looking at it from one angle. This is the part that’s easy to...Your Intentions Aren’t Visible. Your Behavior Is.
You know what you meant. You know you care. You know the priorities. You know where things stand. You know what you’re trying to build. Your people don’t have access to any of that. They have access to what you do. What you say and how you say it. What you...Leadership Is an Interpretation Problem
One thing that continues to surprise me, even after thirty years: A leader does something with a clear intention. The people around them experience something completely different. And the leader has no idea. People don’t respond to what you intended. They...Leadership Lives in the Gap
Between what you intended and what they experienced. Between what you said and what they heard. Between what you think is clear and what they’re still trying to figure out. That gap exists in almost every leadership interaction. Most leaders don’t know...