Caring Isn’t the Same as Understanding
One of the most difficult conversations I have isn’t with the manager. It’s with the employee. Because sometimes the employee says: “I know my manager cares about me. I just don’t think they really understand what’s happening.” That...Assumptions Are Expensive
No one budgets for assumptions. They don’t show up on a P&L. They don’t appear in a post-mortem. But assumptions are one of the most consistently expensive things happening inside organizations today. A manager assumes an employee understood. The work goes in the...