Coaching, Leadership, Talent Management, Talent Optimization, Talent Retention
One thing that continues to surprise me, even after thirty years: A leader does something with a clear intention. The people around them experience something completely different. And the leader has no idea. People don’t respond to what you intended. They...
Coaching, Engagement, Human Capital, Leadership
Between what you intended and what they experienced. Between what you said and what they heard. Between what you think is clear and what they’re still trying to figure out. That gap exists in almost every leadership interaction. Most leaders don’t know...
Coaching, Corporate Culture, Employee Retention, Growth, Human Capital, Leadership
I’ve lost count of how many times I’ve sat across from someone who genuinely couldn’t understand why their people weren’t responding the way they expected. They weren’t disengaged. They weren’t careless. They cared deeply. They...
Coaching, Corporate Culture, Leadership, Talent Management, Talent Retention
One of the most difficult conversations I have isn’t with the manager. It’s with the employee. Because sometimes the employee says: “I know my manager cares about me. I just don’t think they really understand what’s happening.” That...
Coaching, Leadership, Talent Management
The manager left the meeting feeling good. Clear expectations. Honest feedback. Productive conversation. The employee left the meeting unsure what had just happened. Were they in trouble? Was this a warning? What exactly was expected now? Neither person is describing...
Analytics, Assessments, Change Management, Coaching, Corporate Culture, Engagement, Human Capital, Leadership, Predictive Index, Talent Optimization
In response to the Coronavirus/COVID-19, millions of employees will be thrust into working from home. And their managers will get a crash course in managing virtual teams while having to sustain productivity, quality of service, and engagement. 65 million Americans...
