Category: Leadership

What Else Might Be True?

When you’re frustrated by a person or situation, your brain will offer an explanation almost immediately. Sometimes that explanation is accurate. Often it’s incomplete. The explanation arrives fast because certainty feels useful. It gives you something to act on. But...

I Already Explained That

I’ve lost count of how many times I’ve seen this happen. A manager is frustrated because an employee isn’t meeting expectations. The employee is frustrated because they thought they were. Both are convinced the problem is on the other side of the conversation. The...