Caring Isn’t the Same as Understanding
One of the most difficult conversations I have isn’t with the manager. It’s with the employee. Because sometimes the employee says: “I know my manager cares about me. I just don’t think they really understand what’s happening.” That...Good Intentions Don’t Produce Good Leadership
I’ve met very few managers who wake up hoping to frustrate their employees. In fact, most of the leaders I work with genuinely care about their people. They check in. They advocate. They invest time they don’t always have. Which is what makes what happens...The Employee You Misunderstood
Think about an employee who disappointed you. Someone who didn’t meet expectations. Someone you eventually labeled as disengaged, resistant, or not the right fit. Now ask yourself: Did you fully understand what was driving their behavior? Or did you become certain you...