


Expected vs. Exemplary
Years ago I attended a sales training for professional services folks, where the trainer asked, “What makes you special?” 36 out of 40 in attendance stated some form of the same answer: excellent customer service. It proved a point that the trainer was trying to...
Succession Planning: It’s All About Fit
A look of terror washed over the face of my CEO client after I asked her, “Who in your organization is best suited to take over after you exit?” It was then that she realized she didn’t have anyone on her team that she felt had the necessary skills, knowledge, and...
Where Are Your Blind-Spots?
My car has a blind-spot detection system. The side mirror has a little triangle on it that lights up. Green indicates it’s safe. Yellow means someone is near your blind-spot. Red means they’re in your blind-spot, and it will flash and beep if you activate your...
Exit Strategies- A Look Under The Hood
I’m a car-guy. I read all the magazines and within my circle of family and friends, I’m the one they call for advice when looking for a new car. I enjoy researching the residual values of exotic cars. You might say I’m preparing for the deal… that special...