Years ago I attended a sales training for professional services folks, where the trainer asked, “What makes you special?” 36 out of 40 in attendance stated some form of the same answer: excellent customer service. It proved a point that the trainer was trying to...
A look of terror washed over the face of my CEO client after I asked her, “Who in your organization is best suited to take over after you exit?” It was then that she realized she didn’t have anyone on her team that she felt had the necessary skills, knowledge, and...
